1. Acceptance of Terms

By accessing this website or engaging with IT Support Experts Pty Ltd (“ITSE”, “we”, “our”, or “us”), you agree to be bound by these Terms and Conditions. If you do not agree, you should discontinue use of the website and refrain from using our services.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not damage, disable, overburden, interfere with, or impair the website or our systems. You must not attempt unauthorised access to any part of the website, hosting environment, or connected systems.

3. Services

IT Support Experts provides IT consulting, cloud advisory, technical support, licensing assistance, and related services. Service scope, pricing, inclusions, delivery terms, and commercial arrangements are generally documented in quotes, proposals, statements of work, or other formal agreements issued by us.

4. No Uninterrupted Availability Guarantee

While we aim to maintain website availability and deliver services professionally, we do not warrant that the website, systems, or any service components will always be uninterrupted, error-free, secure, or available at all times.

5. Intellectual Property

Unless otherwise stated, all website content, branding, logos, designs, text, graphics, and materials are owned by or licensed to IT Support Experts. You must not copy, reproduce, republish, adapt, distribute, or exploit any material without our prior written consent.

6. Reliance on Website Information

Content published on this website is provided for general information only and does not constitute professional, legal, financial, or technical advice tailored to your specific circumstances. You should obtain appropriate advice before acting on any information presented.

7. Limitation of Liability

To the maximum extent permitted by law, IT Support Experts excludes liability for indirect, incidental, special, or consequential loss or damage, including loss of revenue, loss of profits, loss of opportunity, loss of data, business interruption, or third-party loss arising out of or in connection with the use of this website or our services.

Where liability cannot be excluded, our liability is limited to the extent permitted by law and, where applicable, to re-supply of the relevant services or the reasonable cost of having those services supplied again.

8. Third-Party Services and Links

Our website may contain links to third-party websites, and our services may involve third-party products, software, cloud services, or providers. We are not responsible for the availability, content, performance, or terms of such third-party services, which remain subject to the relevant third-party provider terms.

9. Client Responsibilities

Where services are provided, clients remain responsible for timely approvals, accurate information, lawful use of technology, protection of account credentials, and maintaining appropriate backups unless backup services are expressly included within the agreed service scope.

10. Indemnity

You agree to indemnify and hold harmless IT Support Experts, its officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your breach of these Terms and Conditions, or your unlawful conduct.

11. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed.

12. Changes to These Terms

We may amend these Terms and Conditions from time to time. Updated versions will be published on this page and will take effect from the time of publication unless otherwise stated.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any dispute arising in connection with these terms, the website, or our services will be subject to the non-exclusive jurisdiction of the courts of Victoria.

14. Contact Us

For questions regarding these Terms and Conditions, please contact:

IT Support Experts Pty Ltd
Suite 597, 585 Little Collins Street
Melbourne VIC 3000
Email: info@support.itse.com.au
Phone: (03) 7023 7422